Terms and Conditions
- After 2 hours, rates are charged in half hour increments.
- There is a minimum charge of £60
for goods going to the recylce tip.
- Extra payment of £8 required
if travelling through the congestion charge.
- Parking must be arranged and is the responsibility
of the customer. Any parking fines must be paid by the
customer to the Driver on completion of the job.
- Jobs running over the estimated completion time will
be charged at half hour increments.
- Payments must be made at completion of the job unless
otherwise agreed.
- Job arrival times are estimated. Although we do our
best to be on time, circumstances out of our control may
cause delays.
- We accept no responsibility for loss or damage to property
after the job is completed and payment is received.
Parking
Providing parking is the responsibility
of the customer, (try to reserve a space for the van outside
before it arrives or call the local council and get a suspension
or permit where necessary) if there is no parking pre -arranged
any parking fines received will be the responsibility of
the customer and must be paid by the customer on completion.
Congestion & Toll
Charges
There will be
an extra charge of £8
when passing through the London Congestion Charge Zone,
other congestion charge zones and tolls will be charged
accordingly. (Unless otherwise stated)
Payment Requirements
Payment for your job must
be made on completion. Unless otherwise agreed,
Delivery Times/Arrivals
We will do our best
to arrive within the time scale stated, however arrival times
are estimated.
Delays to pick-up/delivery times are sometimes unavoidable
(due to traffic accidents, weather etc).
We do not accept any responsibility for any customer losses
due to unforeseen or out of our control delivery/pick-up
delays.
Insurance
We are fully insured ("for hire
or reward insurance")
to provide these services. We carry our own separate insurance
("goods in transit insurance") for your possessions
whilst they are being carried by us.
Each van load is covered for loss or
damage to a maximum £10,000
of our customers' possessions during transit, subject to
an initial excess charge of £250.00 per claim. It is
the sole responsibility of the customer to ensure they have
the correct insurance for their possessions.
Changes in
item numbers or size of your removal
You
may incur extra charges if the actual amount of items on
the day exceeds the amount of items that were included in
your quote.
Unforeseen Circumstances
We reserve the right
to add extra costs due to unforeseen circumstances (eg.:
waiting for keys or gaining entry, incorrect addresses, removal
of windows and so on).
Your Responsibilities
We accept no responsibility
for damage or breakage to items that have not been packed
/ protected by adequate means.
It is the customers responsibility to dismantle any unit/system/flat
pack furniture and beds and this should be done before our
arrival.
It is the customers responsibility to ensure that items
will fit in the new premises (eg: size of sofa and size of
aperture) Our drivers will not be insured to remove doors
or windows in such cases and it is up to the customer to
organise a specialist if needed.
Vehicle access
No parking available in close
proximity to the property and cramped stair and hallway conditions
where large items of furniture such as sofas will not fit.
Cancellation
and Postponement
If you postpone
or cancel after your booking is confirmed we reserve the
right to levy a charge up to 50% of the estimated cost of
the removal If you postpone or cancel within 24hours of the
date of the job you will be charged the value of the job
in full. We reserve the right to cancel or change dates and
times.
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